Support Center / Centro de Soporte

Goalify 18 Support

We're here to help you build your daily practice and resolve any questions about Goalify 18.

✉ Contact Support / Contactar soporte

English Support

Need help with Goalify 18?

We’re here to help with subscriptions, account questions, app functionality, technical issues, restoring purchases, and general feedback.

Before contacting us, please make sure you are using the latest version of Goalify 18 and restart the app.

Support email:

When contacting support, include:

  • Your device model
  • Your iOS version
  • The Goalify 18 app version
  • A description of the issue
  • A screenshot, when possible

We normally respond within 1–3 business days.

Soporte en Español

¿Necesitas ayuda con Goalify 18?

Podemos ayudarte con suscripciones, funcionamiento de la aplicación, problemas técnicos, restauración de compras y comentarios generales.

Antes de contactarnos, verifica que estés utilizando la versión más reciente de Goalify 18 y reinicia la aplicación.

Correo de soporte:

Al contactar al equipo de soporte, incluye:

  • Modelo de tu dispositivo
  • Versión de iOS
  • Versión de Goalify 18
  • Descripción del problema
  • Una captura de pantalla, cuando sea posible

Normalmente respondemos dentro de 1 a 3 días hábiles.

🚀 App Store Connect Required URLs / URLs para App Store

URLs requeridas para enviar Goalify 18 a revisión en App Store Connect:

📱 Managing Subscriptions / Administración de Suscripciones

Subscriptions for Goalify 18 Pro are billed and managed securely through your Apple ID. You can view, change, or cancel your subscription at any time directly from your iPhone:

Settings > Apple Account > Subscriptions

Las suscripciones se administran mediante tu Apple ID y pueden gestionarse desde: Ajustes > ID de Apple > Suscripciones.

Frequently Asked Questions

Support FAQ

How do I restore my subscription?

Open Goalify 18 on your iPhone, go to Settings or the Pro subscription screen, and tap "Restore Purchases". Ensure you are signed in to the iOS device with the same Apple ID used to make the purchase.

How do I cancel my subscription?

Subscriptions are managed directly by Apple. Go to Settings > Apple Account > Subscriptions on your iPhone, select Goalify 18, and tap "Cancel Subscription".

Why are my progress or sessions not appearing?

Make sure you complete your 18-minute session before closing the timer. If your history didn't update, verify that your device has internet access and restart Goalify 18.

How do notifications work?

Goalify 18 sends local reminders to help you keep your daily practice streak. You can enable, disable, or schedule notifications under Settings > Notifications > Goalify 18 on your iPhone.

How do I contact support?

You can contact our team anytime by emailing or using the "Contact Support" button above.